Privacy Policy

Last Updated: April 21, 2025

1. Introduction

E Ticket Dominican Republic ("we," "us," "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website https://eticket-dom-rep.com and use our services to assist with your Dominican Republic e-Ticket application. We process data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable, and the principles outlined in Dominican Republic Law No. 172-13 on the Protection of Personal Data.

You do not have to provide personal information to browse the informational sections of our site. However, using our e-Ticket application assistance service requires you to share personal data. By using our services, you acknowledge you have read and understood this Privacy Policy. We obtain explicit consent where legally required before processing personal data.

2. Data Controller Information

Company Legal Name: Eticket Dom Rep
Registered Address: Bellerose, NY 11426
Contact Email for Privacy Matters: support@eticket-dom-rep.com

3. Personal Data We Collect and Process

We may collect the following types of personal data to provide our service:

• Identification Information: Full name, date of birth, gender, nationality.
• Contact Information: Postal address, email address, phone number.
• Travel Document Information: Passport number, issue/expiry date, country of issue.
• Travel Details: Flight info, dates, accommodation address, travel purpose.
• Health Information: Health affidavit responses.
• Payment Information: Payment method details (processed via secure third-party gateway).
• Group Information: Details for accompanying travelers (if authorized).

We also collect general usage data as outlined in Section 8.

4. Legal Basis for Processing

• Contract Fulfillment: For processing your application data and delivering our service.
• Consent: For marketing or where legally required (can be withdrawn anytime).
• Legal Obligations: To comply with legal or regulatory requirements.
• Legitimate Interests: For site security, analytics, service improvement (where not overridden by your rights).

5. Purpose of Processing and Third-Party Disclosures

We use your data to:

• Submit your e-Ticket application to Dominican authorities.
• Provide customer support.
• Process service fee payments.
• Improve our website and services.
• Send essential service updates or optional marketing (with consent).

We may share your data with:

• Government Authorities: To submit your application.
• Payment Processors: To handle secure payments.
• Service Providers: For hosting, support, or email services (bound by contract to protect data).
• Legal Authorities: If required by law or legal process.

We do not sell your personal data.

6. Data Subject Rights

You have the following rights under applicable laws:

• Access: Know what personal data we hold.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion under certain conditions.
• Restrict Processing: Limit processing under certain conditions.
• Object: Object to data processing based on legitimate interest.
• Data Portability: Request a copy of your data in a portable format.
• Withdraw Consent: Withdraw consent at any time (does not affect past processing).

Contact us using details in Section 2 or 11 to exercise your rights. We’ll respond as required by law.

7. Use of Cookies

We use cookies to:

• Improve user experience and remember preferences.
• Manage sessions and ensure security.
• Collect analytics for service optimization.

You can manage cookie settings in your browser. Disabling essential cookies may affect functionality. [Optional: Include link to detailed Cookie Policy]

8. Collection of General Information (Log Files)

We automatically collect general browser and system data like:

• Browser type/version
• Operating system
• Referring URL
• Time and date of visit
• IP address and ISP

This data is used for analytics, system security, and website optimization. It's generally not linked to individual identities unless needed for investigations.

9. Data Retention

We retain data only as long as necessary for the purpose collected. Typically, application data is kept for a short period after travel concludes (e.g., 60–90 days) for support and inquiries. We retain longer only if legally required. Unneeded data is securely deleted or anonymized.

10. Data Protection & Security Measures

We use appropriate security measures such as encryption, secure servers, and access controls to protect your data. While no system is 100% secure, we regularly review our practices. You may use alternative means (e.g., phone) to provide sensitive data if desired.

11. Changes to this Privacy Policy

We may update this policy to reflect changes in practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us for Privacy Matters

If you have questions or wish to exercise your rights, contact us at:

Email: support@eticket-dom-rep.com
Postal Address: Bellerose, NY 11426