Can’t Find Your City on the Dominican Republic E-Ticket? Here’s What to Do
If you’re preparing for your trip to the Dominican Republic and filling out the required E-Ticket, you may suddenly run into a frustrating problem:
Your city doesn’t appear in the dropdown list.
You type it again. You try different spellings. Nothing shows up.
If this has happened to you, don’t panic — this is one of the most common E-Ticket issues travelers face.
Good news: In most cases, this is completely normal and very easy to fix.
What Is the Dominican Republic E-Ticket?
The Dominican Republic E-Ticket is a mandatory digital form that combines immigration, customs, and health declarations.
Every traveler entering or leaving the Dominican Republic must complete it and receive a QR code before travel.
Why Your City May Not Appear
1. Limited city database
The E-Ticket system does not include every city, town, village, or suburb worldwide. Smaller towns are often missing.
2. Administrative naming differences
Your city may be officially registered under a larger municipality or province name rather than its local name.
3. No manual entry allowed
The system only allows selection from its dropdown list. You cannot manually type a city that isn’t included.
4. Spelling and accent variations
Some cities only appear under alternate spellings or without accent marks.
What You Should Do Instead
Correct solution: Select the closest major city or municipality.
This is the officially accepted workaround and is used by thousands of travelers every day.
- Choose the nearest large city
- Select the main administrative area
- Use the closest municipality tied to your address
Should You Still Enter Your Real Address?
Yes. Always enter your real street address, even if the selected city is slightly different.
The city field is used for classification — not strict verification.
Will Immigration Reject My E-Ticket?
No. Dominican immigration does not reject E-Tickets because a small town or suburb was unavailable.
What matters most is:
- Passport number
- Full name
- Date of birth
- Flight information
Common Mistakes to Avoid
- Do not select a completely unrelated city
- Do not submit multiple forms unnecessarily
- Do not wait until airport check-in
If the Website Is Not Working Properly
If cities are not loading at all, try:
- Using a desktop or laptop
- Switching to Chrome
- Opening a private/incognito window
- Clearing your browser cache
Is It Okay to Get Help Filling Out the E-Ticket?
Yes. The E-Ticket itself is free, but travelers may choose to pay for assistance.
You are paying for help, time savings, accuracy, and support — not government approval.
Final Reassurance
If you cannot find your city on the Dominican Republic E-Ticket:
✓ You are not alone
✓ This is very common
✓ Selecting the nearest city is acceptable
✓ Your QR code will remain valid
As long as your passport and flight information are correct, your travel will not be affected.
Enjoy your trip — and welcome to the Dominican Republic 🇩🇴
